Privacy Policy

1. GENERAL INFORMATION

1.1. When you visit the Website or use our services, we may collect various types of information from you, including personal information, which is information that can be used to identify you. We collect personal information to provide and improve our services, communicate with you, and comply with our legal obligations.

1.2. Although our company is based in Jordan, our online services, including the Website and App, are accessible to users worldwide. We are dedicated to providing a seamless experience for all users, regardless of their location, while respecting the privacy and data protection laws of each jurisdiction.

2. TYPES OF INFORMATION GATHERED

2.1. We collect personal information directly from you, automatically through your use of the Website, Mobile Applications, and from third parties, such as social media platforms, advertising networks, and analytics providers. Personal information we collect may include, but is not limited to:

2.2. HOW LONG WE KEEP YOUR DATA

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and whether those purposes can be achieved through other means.

2.3. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including to:

(a) Provide, maintain, and improve our services.

(b) Communicate with you, including to respond to your inquiries, provide updates, and send marketing communications.

(c) Personalize and enhance your experience on the Website.

(d) Analyze and monitor the use of the Website and our services.

(e) Detect, prevent, and address technical issues, security threats, and fraud.

(f) Comply with our legal obligations, resolve disputes, and enforce our agreements.

3. CONSENT TO COLLECTION, STORAGE, AND USE OF INFORMATION

3.1 Personal Information:

(a) In order to facilitate the registration process on our website and app, Alawali Technology Company ("Alawali") gathers pertinent personal information from users. This includes, but is not limited to, your name, contact details, billing and shipping addresses, payment information, and uploaded pictures, locations, or videos through our software solutions. This information is crucial for efficiently processing orders and ensuring such data may be collected for the purpose of providing the intended services.

(b) We collect personal information in compliance with relevant laws and regulations, ensuring that users' privacy rights are protected and that the user experience is seamless.

3.2 Device Information:

As part of our commitment to optimizing user experience, we automatically collect device-related information such as IP addresses, browser types, and operating systems. Understanding your device specifications allows us to tailor our platform to ensure compatibility and smooth navigation.

3.3 Usage Data:

To continuously improve our services, we gather usage data that encompasses your interactions with our platform. This may include the pages you visit, the duration spent on each page, and the products you engage with. Analyzing usage patterns enables us to enhance our offerings and provide a more personalized experience for our users.

3.4. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

3.5. If you wish to withdraw your consent for the collection, storage, and use of your personal information, please contact us using the information provided in Section 6 of this Privacy Policy. Please note that withdrawing your consent may affect your ability to use certain features of the Website or to receive certain services or products.

4. HOW WE SHARE INFORMATION

4.1. We may share your personal information with third parties to help us operate, maintain, and improve the Website, process transactions, provide customer support, and for other business purposes, provided that these third parties are contractually obligated to maintain the confidentiality of your information and to use it only for the purposes for which it was disclosed.

4.2. We may disclose your personal information if required by law or if we believe that such disclosure is necessary to protect our rights, property, or safety or the rights, property, or safety of others.

4.3. In the event of a merger, acquisition, sale of assets, or other business transaction, we may transfer your personal information to the acquiring or merging entity, provided that the acquiring or merging entity agrees to be bound by this Privacy Policy.

4.4. Given our global operations, we may transfer your personal information to countries outside of your country of residence, which may have different data protection laws. We will take all necessary measures to ensure that any such transfers comply with applicable laws and that your personal information remains protected to the standards described in this policy

4.5 We prioritize the confidentiality and security of your personal information. In furtherance of our commitment to delivering top-notch services, we may collaborate with trusted third-party service providers. These providers assist us in various aspects of our operations, such as hosting, data analysis, customer support, and marketing. Rest assured, these service providers are contractually obligated to adhere to stringent data protection standards, ensuring the confidentiality and security of your personal data throughout our engagement.

4.6 It is our firm policy not to engage in the sale or rental of your personal information to third parties for marketing purposes. Your trust is paramount to us, and we uphold strict privacy standards to safeguard your information from unauthorized use or exploitation.

4.7 While your privacy is of utmost importance to us, there may be instances where we are legally obligated to disclose your personal information. Such instances may include compliance with legal requirements, responding to lawful requests from public authorities, protecting our rights or property, or defending against legal claims. We assure you that any disclosure of your personal information in these circumstances will be made in accordance with applicable laws and regulations, with due consideration for your privacy and rights.

5. PROTECTING YOUR INFORMATION

5.1. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

5.2. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers' database, only to be accessible by those authorized with special access rights to such systems, who are required to keep the information confidential.

5.3. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

5.4. For users of our mobile applications, we ensure that all data collected through the app is protected with strong encryption protocols both in transit and at rest. Additionally, we adhere to platform-specific guidelines set by Google Play Store and Apple App Store for data security and privacy.

6. RIGHTS OF THE USERS

6.1. You have the right to access, update, or delete the personal information we have on you. To exercise this right, please contact us using the information provided in Section 8 of this Privacy Policy.

6.2. You have the right to opt-out of receiving marketing communications from us. To exercise this right, you can follow the unsubscribe instructions provided in any marketing communication you receive from us or contact us using the information provided in Section 8 of this Privacy Policy.

6.3 Right to Access: Users have the right to request access to their personal data held by Alawali. Upon such a request, we will provide details about the personal information we hold, including the purposes for which it is being processed, the categories of data being processed, and any third parties with whom the data is shared.

6.4 Right to Rectification: Users have the right to request the rectification of any inaccuracies or incompleteness in their personal data held by Alawali. If users believe that any of their personal data is inaccurate or outdated, they can request that we correct or update it promptly.

6.5 Right to Erasure: Users have the right to request the erasure of their personal data held by Alawali under certain circumstances. This includes situations where the data is no longer necessary for the purposes for which it was collected, or where the user withdraws their consent for processing, provided there are no legal grounds for retaining the data.

6.6 Right to Restriction of Processing: Users have the right to request the restriction of the processing of their personal data under certain circumstances. This includes situations where the accuracy of the data is contested by the user or where the processing is unlawful, but the user opposes erasure and requests restriction instead.

6.7 Right to Object: Users have the right to object to the processing of their personal data by Alawali under certain circumstances, including situations where the processing is based on legitimate interests pursued by Alawali or by a third party.

6.8 Right to Withdraw Consent: Where the processing of personal data is based on consent, users have the right to withdraw their consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

6.9 Right to Lodge a Complaint: Users have the right to lodge a complaint with the relevant data protection authority if they believe that their rights under applicable data protection laws have been infringed.

7. CHILDREN’S ONLINE PRIVACY PROTECTION

7.1. Our Website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently received personal information from a user under the age of 13, we will delete such information from our records.

8. EDITING AND DELETING INFORMATION

8.1. If you would like to review, modify, or delete any personal information we have collected from you, you may contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws. Please note that we may need to retain certain information for recordkeeping purposes or to complete any transactions that you began prior to requesting a change or deletion.

8.2. You can also manage your communication preferences, such as opting-out from receiving marketing emails, by following the instructions provided in each email or by contacting us directly.

8.3. Users of our mobile app can also manage, edit, or delete their personal information directly through the app settings. For more detailed changes or deletions, please contact us as detailed in Section 12

9. THIRD PARTIES

9.1. Our Website may contain links to other websites or services operated by third parties. Please be aware that we are not responsible for the privacy practices or the content of such third-party websites or services. We encourage you to read the privacy policies of each website and service you visit.

9.2. Additionally, we may use third-party service providers to help us operate our business, provide services on our behalf, or perform Website-related services (e.g., payment processing, email distribution, analytics, and marketing services). These third-party service providers may have access to your personal information to perform their functions but are obligated not to use your personal information for any other purposes

10. USE OF TRACKING PIXELS AND COOKIES

10.1. We use various tracking technologies, including tracking pixels and cookies, on our Website to collect information about your browsing activities, measure the effectiveness of our advertising campaigns, and analyze user behavior. Tracking pixels are small, transparent images embedded on web pages that help us and our advertising partners, such as Facebook, Hotjar, Google Analytics, TikTok, and others, to track user activity related to our ads.

10.2. Cookies are small text files placed on your device by websites that you visit. They are used to store information about your preferences, help you navigate websites efficiently, and enable certain features of the Website. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your device until you delete them) to provide a more personalized and seamless experience on our Website.

10.3. By using our Website, you acknowledge and consent to our use of tracking pixels and cookies in accordance with this Privacy Policy. If you do not wish to accept cookies, you can adjust your browser settings to refuse or delete cookies. However, please note that disabling cookies may affect your ability to access certain features of the Website or receive personalized content.

10.4. For more information about the specific tracking technologies we use and your choices regarding them, please refer to our Cookie Policy, which is available on our Website.

11. LEGAL DISCLAIMER:

11.1 We maintain the privilege to disclose your Personally Identifiable Information (PII) in accordance with legal obligations. We may disclose such information when we have reason to believe that it is essential to safeguard our rights or to adhere to legal proceedings, court orders, or other lawful directives served on our website.

12. CALIFORNIA PRIVACY RIGHTS

12.1. If you are a California resident, you have the right to request information about how we collect, use, and disclose your personal information over the past 12 months. You also have the right to request the deletion of your personal information. To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request in accordance with the California Consumer Privacy Act (CCPA).

13. CONTACT US

13.1. If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or our privacy practices, please contact us at: Email: [email protected] By using our Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must not access or use the Website.

13.2. Our customer support team is available to assist users from all over the world. Please note that while our primary contact language is English, we strive to accommodate requests in other languages where possible.